Service Level Agreements 2024/25
Greenspace Information for Greater London CIC is the capital’s environmental records centre, and was incorporated as a community interest company (CIC) in January 2013. The CIC model was developed for social enterprises that want to use their profits and assets for the public good.
GiGL’s main sources of income are via business from commercial organisations who require access to our partners’ data via our data search service, and through service level agreements with organisations that need regular access to our partners’ data and related services. The combined income is intended to cover GiGL’s running costs, with any profits reinvested in GiGL resources to benefit partners, clients and the general public as per the CIC company model.
1. Types of service level agreement
GiGL offers two different service level agreement options based on our access to data and charging policies:
Standard GiGL Service Level Agreement
The following table sets out the updated SLA fees that are relevant to all public bodies, private companies and large charities working in London. To ensure fair access to staff expertise, each SLA includes a time allowance for bespoke requests. This allowance is renewed every financial year and advanced warning will be provided if requests exceed this time.
| Geographic coverage of partner’s data remit | Annual fee | GiGL staff time allowance |
|---|---|---|
| One London borough | £3500+VAT | 24 hours |
| More than one London borough, less than half the London region | £7000+VAT | 48 hours |
| More than half the London boroughs, less than the London region | £10,500+VAT | 72 hours |
| London region | £14,000+VAT | 96 hours |
The decision on whether to increase SLA fees in line with inflation will be renewed annually. Organisations that are able to commit to a 3-year agreement with GiGL will be charged at the year one rate annually for the duration of the agreement, meaning it is exempt from annual increases.
To view what we offer to standard SLA partners, visit our Services for Partners webpage.
Small NGO SLA
The aim of this service level agreement is to facilitate data exchange between local staffed-projects and GiGL, and to ensure a lack of funding does not result in a detrimental impact on our collective knowledge of London’s environment. This SLA is intended as a short-term solution for organisations that employ staff and external contractors who need access to GiGL services in preparation for a funding bid, and will only be offered to organisations with a lower turnover than GiGL.
Any organisation entering into this agreement must agree that they will factor the cost of a standard GiGL service level agreement into subsequent funding bids. The agreement will be entered into, assessed and renewed annually at the discretion of the GiGL Board.
2. Service level agreement period
Service level agreements run from April to March, in line with the financial year. If a new partner sets up a SLA during the year, they will be charged for a full SLA.
3. Renewal and cancellation of service level agreements
GiGL sends out supporting information, a data use agreement and renewal form in the final quarter of the service level agreement period. An invoice for the agreed SLA fee is sent out in March or April depending on funding availability.
If a partner wishes to terminate its SLA it must do so by completing our SLA cancellation form before the 1st February of. Upon receipt of the form, GiGL will supply a final file of data owned by the partner (this includes data we have inputted for you during your time as a partner and any survey data you have supplied to us). Continued use of all other GiGL-supplied data is not permitted and will result in being charged the full cost of a current service level agreement. Any contractor licences in place at the end of the renewal period become invalid if the SLA is not renewed.